You can express dissatisfaction with the services or quality of service in a car dealership in writing. To do this, you need to draw up a claim letter with a clear statement of all the problems that you had to face. Such a complaint must be sent to the head of the work site with which you were unhappy.
Instructions
Step 1
Let's say you're unhappy with the way a car is being sold. In this case, you need to contact the head of the sales department (SOP). If the car dealership is multi-brand, then you need to contact the head of the sales department of a particular car brand. If you have a complaint about car maintenance in the technical center of a car dealership, you need to write a complaint to the production manager or his deputy, if the issue is not global. All serious questions can be resolved with the director of the car dealership. But keep in mind, meeting him in person is not easy. The director decides only highly controversial moments in which the car dealership is really wrong. Give your claim letter to the receptionist or salon administrator and be sure to wait for the application to be assigned a registration number and inform you.
Step 2
The claim must be well-founded and not a fad of yours. Let's say you are unhappy with the fact that you have been doing THAT for a long time. You can, of course, write a complaint, or you can enter the position of the salon - dozens of cars arrive for repair and maintenance every day, and the area of the salon is limited. In the first place, no one has a priority of service, unless certain provisions are stipulated by the regulations of the technical center. When you give the car away, you are only told the approximate completion of the work. If you have no complaints about the work itself, you can only leave a record in the book of complaints and suggestions. The dealership management always reads customer reviews.
Step 3
Serious shortcomings on the part of the car dealership are subject to official proceedings. For example, there is a long delay in the delivery of the ordered car. In this case, you have the right to write a complaint, indicating that if the car is not delivered on time, you will take the security value of the car. As a rule, after such statements there is a car or you are offered another option.
Step 4
When drawing up a claim, carefully read the terms of the contract concluded with the car dealership. Perhaps the imposed services or their non-performance are indicated in it, and you signed it. Always keep paid receipts and invoices issued by the car dealership. This will confirm the fulfillment of your obligations. Copies of invoices can be attached to the letter of complaint.
