Sites on the network do not arise by themselves - they are created and maintained by computers called servers, and these servers are managed by an organization - a provider or a hosting provider. And so that everything is clearly and accurately reproduced for everyone, the provider monitors its network equipment, servers, communication channels through which information and other various data are transmitted directly to users. In turn, the user can diagnose his Internet connection in the event that he cannot receive this information in order to determine whether the hosting or the provider through which the Internet access is provided is to blame. In such diagnostics, tracing the route from the personal computer to the required site helps.
Instructions
Step 1
Trace using the traceroute command in Windows-tracert. In order to trace the route, do the following: open the menu "Start" - "Run". Enter cmd.exe and select OK.
Step 2
In the command line, type the tracert server_name command (the server name is indicated in the welcome email when ordering the service). Wait for the command to complete, then right-click in the Command Prompt window, select Select All, then (after highlighting) press Enter. Further, in order to see the trace, right-click, then click "Paste" in the message input field.
Step 3
With the tracert command, you send data packets to the address that you specified - this can be the server address, the name of the computer on the network, or the IP address. In this case, the packets pass through special routers - network devices between the personal computer and the addressee. With this action, you determine the route to the final destination and, most importantly, calculate the response time (in milliseconds) of each intermediate node.
Step 4
In those sections where the response time is the shortest, the transmission is performed as quickly as possible - this means that the channel is free and information is delivered without any interference. In the place where the response time is the maximum of some standardized value, we see the consequence "The waiting interval for the request is exceeded," which is equivalent to the loss of information packets.
Step 5
In this way, you can calculate at which particular connection point the problem exists. If the data does not reach the addressee himself, then the problem is in him. If the connection drops in the middle, the problem is with one of the intermediate network devices. At the same time, from another PC or via another route (if there is one), your site that has not opened may be quite accessible. If the information does not leave the boundaries of your provider's network, then the problem is in it.
