Despite the standard equipment of most cars, it is quite easy to make a mistake when buying spare parts. How to return a spare part to the store if its discrepancy was found after the purchase?
Necessary
- - auto parts;
- - check;
- - copy of the service station certificate;
- - certificate from the service station;
- - contract of sale.
Instructions
Step 1
If the store itself selected this part for you, and it did not fit, feel free to ask for a replacement part. Most likely, you will be required to preserve the packaging, the absence of installation traces. If you did not have time to spoil the part and saved the receipt, there will be no problems with a return or replacement.
Step 2
Perhaps you entered into a contract when buying, in which case, carefully read the paragraph about the seller's obligations again. To be on the safe side, some auto parts stores, especially those working with remote orders, include a clause on the compulsory reconciliation of the part number with the car model. If you have not made such an agreement and have not received the appropriate form by mail, the store has the right to refuse you a replacement.
Step 3
Remember the conditions under which the auto part was purchased. Substandard or pre-ordered parts are also non-refundable, you should have been warned about this at the time of purchase or order.
Step 4
If your car is being repaired by one of the service stations, the part has already been installed, and the deficiencies were identified during the inspection or operation, take a certificate from them about the discrepancy or presence of defects. Please note: the workshop must be certified, do not forget to make a copy of the certificate.
Step 5
Please contact the seller with this copy, certificate and receipt, but remember that this can only be done within two weeks from the date of purchase. The seller will give you a sample complaint statement, write and give it along with the detail.
Step 6
The return of spare parts ordered from the catalog should be processed within three months from the date of purchase. Exceptions are stores that make a written commitment to return the unsuitable product within a week when purchasing. In this case, you will be refunded the cost of the part minus the store's costs for delivering it from the consumer.
