Very often, instead of joy, a new car brings only disappointment, when the owner has to constantly walk or use public transport, while an expensive purchase is in the service for the next warranty repair. If this is the case, then you have the right to refuse the car and get your money back or replace the car.
It is necessary
- - a statement to the seller of the goods;
- - expert opinion (if the seller refuses to comply with the requirements of the law);
- - application to the Arbitration Court.
Instructions
Step 1
To return the vehicle, contact your dealer. Submit an application detailing your requirements and claims for vehicle performance. You have to do this during the entire warranty period, which cannot be less than two years, guaranteed by the state when purchasing expensive goods (Article 19 of the "Law on Consumer Rights Protection" and Article 477 of the Civil Code of the Russian Federation).
Step 2
If you find defects within 14 days from the date of purchase that were not indicated in the contract and were not noticed by you immediately, then you have the right to return not only a new car, but also one purchased on the secondary car market.
Step 3
Your only obligation is to notify the seller of the goods in writing. He must do the rest himself, carry out diagnostics, identify the causes of problems, contact the manufacturer if you bought the car in the showroom or from a dealer.
Step 4
If the seller refuses to fulfill his obligations, ask him to familiarize himself with the "Law on the protection of consumer rights" under number 2300-1 of 02/07/92. It clearly states that goods of inadequate quality can be returned and received back their money or exchanged for goods of proper quality.
Step 5
Whether you get your money back, exchange the car for the same car, or make an additional payment and buy a more perfect model - it's up to you. The seller's business is to comply with the laws of the Russian Federation. If they do not want to communicate with you on the note of the law, then you can conduct an independent examination, get an expert opinion and submit an application to the Arbitration Court. You have the right to do this for the entire warranty period provided by the manufacturer or seller, but if this period is less than two years, then the state guarantee is 2 years. Therefore, you can demand from the seller what is guaranteed by law.
Step 6
If your new car spent 30 days in service for a warranty repair within one year, then do not delay its return, do not wait until the warranty period expires and the car starts to break down much more often.
