The Yandex-Taxi service operates in many large cities of Russia. You can use the services of this service through the usual free application installed on your smartphone. In order to call a taxi from Yandex, the client only needs to press a couple of buttons.
What are the reviews about the work of the drivers of this service on the Internet? Is it worth ordering Yandex-Taxi or is it better to contact another service?
How the service works
You can call a car from Yandex-Taxi either through an application in a smartphone or simply through a browser. In the latter case, in the search box, you just need to type the appropriate request and then follow the proposed link to the official website of the service.
After that, a special window will appear in the browser, where follows:
- specify the addresses of the call and the destination;
- choose a taxi class - "Economy", "Comfort", "Business", "Premium";
- if necessary, indicate additional requirements - the presence of an air conditioner, the need to transport skis or animals, the provision of a receipt without fail, etc.
Next, you need to put a tick in front of the line "for the near future" and score your phone in a special window. At the final stage, you should click on the "Call a taxi" button.
In the smartphone app, customers follow the same procedure to order a car. Some time after the application is accepted by Yandex, the taxi closest to the place of calling appears on the map in the program on the phone.
Also, the client receives an SMS message with the following information:
- after what time the car will arrive at the place of the call;
- taxi numbers;
- Full name of the driver;
- driver's phone number.
After the time interval specified in the message, the taxi should drive up to the client and take him to the place he needs.
Who works in the service
The Yandex Taxi service, among other things, is distinguished by the fact that it makes rather high demands on the cars. Only those drivers who have a foreign car that meet certain criteria can conclude a contract and work through this service.
Also, Yandex-Taxi often enters into agreements with large taxi companies. That is, in this case, the service works as an intermediary between customers and the carriers themselves.
The condition of cars in this service is monitored quite carefully. Every few days, for example, drivers must send to Yandex a photo of a clean car without any damage.
Many drivers want to earn money in this service. However, this service accepts only experienced employees with a sufficiently long experience in the category "B". For example, a novice driver will not be able to get a job in this company.
Persons under the age of 21 cannot be employees of the service either. All service employees are registered as individual entrepreneurs. Yandex does not allow taxi drivers to work through its application without such registration.
In addition, before starting to transport customers, applicants must pass an exam on knowledge of the city, the Yandex application, as well as the internal requirements of the service itself.
Customer rating: positive reviews
In principle, the majority of clients speak about the work of this popular service relatively well. Basically, residents of big cities order "Yandex-taxi" economy class. A trip with such a car is usually very inexpensive.
Judging by the reviews available on the Internet, the price for Yandex-taxi services is slightly higher than, for example, for transportation of Citymobil or Gett taxi. But still, this service never asks for too much money for its services.
Also, clients usually refer to the quick delivery of the car as an absolute advantage of the Yandex-Taxi service. In most cases, judging by the reviews, the car arrives at the place of call in just 5 minutes.
In addition to the low cost and quick delivery, many consider the advantages of Yandex-Taxi that this service always provides quite clean and comfortable cars. It is always pleasant to drive even on Economy cars from this service.
Does "Yandex-taxi", according to customers, have any drawbacks
Thus, in most cases, Yandex-Taxi customers are praised. Actually, there are practically no negative reviews of Yandex-taxi about the organization of transportation itself. In any case, there is always a high demand for the services of this service in those cities where it is available.
Among the small drawbacks of this service, customers first of all refer to the impossibility of accurately calculating the cost of the trip before arriving at the destination. The price for an order in this service is calculated, depending on the real time of the trip and the distance to the destination.
Customer opinion on the work of drivers
There are many positive reviews about Yandex-Taxi on the Internet. Services this service, in the opinion of customers, usually provides sufficient quality.
However, unfortunately, the work of the drivers of this service is sometimes noted by netizens as unsatisfactory. Mostly negative reviews in this regard relate to the refusal of Yandex-taxi drivers to take the client to the destination. The motive in this case, the service employees usually indicate one - the disadvantage of the trip.
In addition, in such a situation, the client often has to refuse the order himself through the application. And for this in Yandex-taxi provides for a fine. Also, the drivers of this service, judging by the reviews, have a habit of setting the status "Pending" in the application, even before arriving at the place, which, of course, reduces the convenience of using the service and increases the cost of the trip.
Sometimes Internet users also note that the drivers of this web taxi service can in some cases behave rudely towards customers - they refuse to fulfill the additional requirements specified in advance in the application, drop passengers out of the taxi, etc.
In addition, judging by the reviews, despite the prescribed exams, not all Yandex-Taxi employees know well the city in which they work. Some, as users note, do not even know how or simply do not want to use the navigator normally. As a result, travel costs customers more and more time is spent on them.
Does Yandex react to customer complaints
In the event of a conflict situation, the service's clients have the opportunity to complain about the driver to Yandex itself. Specialists of a special support service solve all sorts of discrepancies in this service. With them, if you wish, you can open a chat, providing, among other things, proof of your innocence, for example, screenshots of the application card, write-offs of funds, etc.
The employees of the Yandex-taxi service are quite active in responding to negative reviews about the company's work in the network. Apparently, service workers monitor such messages and promptly respond to them, promising customers to take into account their wishes and correct all existing shortcomings.
For violation of the rules of work and non-compliance with the requirements of the company for drivers in this service, a rating downgrade is provided. This, in turn, affects the ability to take profitable orders. That is, drivers who violate the Yandex-Taxi rules first of all lose their earnings.
Reviews of drivers about the employer "Yandex"
Unfortunately, the employees of Yandex-Taxi themselves often speak not very well of this service. The disadvantages of working in this service, judging by the comments of drivers on the Internet, can be attributed, first of all, to low pay for work and part-time work.
On average, in very large cities, the salary of drivers in this company is no more than 2-2.5 thousand rubles. in a day. In smaller settlements, Yandex-taxi employees usually earn about 1-1, 5 thousand rubles. per shift at 9 o'clock.
It strains, judging by the available reviews, the drivers of this service and the need for periodic sending of photo reports. In order for the car to be recognized as suitable for work in Yandex-Taxi, it must first be put in order, and then made to submit as many as 10 photos for verification. This, according to the drivers, wastes time that could have been spent transporting customers.
